Refund policy
Return & Refund Policy – Novelty Boy
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We want you to love your order. If something is wrong, we will make it right.
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Returns
We accept returns within 7 days of delivery. Items must be unused, in original condition, and in original packaging.
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Custom & Personalised Products
Custom-made items (personalised keychains, custom name signs, personalised table signs) are non-returnable unless they arrive damaged or defective.
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Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and a clear photo. We will send a free replacement or issue a full refund. Email: support@noveltyboy.com | WhatsApp: +91 96022 73791
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Refunds
Once your return is received and verified, refunds are processed within 5–7 business days to your original payment method.
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Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrectly sent.
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Contact Us
Email: support@noveltyboy.com / jain.raunak90@gmail.com
Phone / WhatsApp (for disputes): +91 96022 73791 / +91 80035 81523
