Return Policy

Return & Refund Policy – Novelty Boy

At Novelty Boy, we take pride in creating custom-made products with care and precision.
Since most of our items are personalized, we follow the policy below:

1. No Returns on Custom Orders

All personalized/customized products (name keychains, coasters, signs, etc.) are non-returnable and non-refundable once the order is confirmed.
Please double-check spelling, colors, and design before finalizing your order.

2. Returns for Damaged or Wrong Items

If your order arrives damaged or incorrect, we will replace it at no extra cost.
You must notify us within 48 hours of delivery with clear photos/videos of:
- Damaged product
- Outer packaging with shipping label visible

3. Conditions for Replacement

We will process a replacement if:
✅ The product was damaged during shipping.
✅ You received the wrong design, size, or color from what was ordered.

We will not replace/refund if:
❌ The damage is due to misuse or mishandling after delivery.
❌ The order details were provided incorrectly by the customer.

4. Refunds (If Applicable)

Refunds are only issued if a replacement is not possible.
Refunds will be processed to your original payment method within 7–10 working days after approval.

5. How to Request a Return/Replacement

Email us at support@noveltyboy.com with:

Your order number
Reason for return/replacement
Photos/videos showing the issue

📌 Note: For COD orders, if you refuse delivery without a valid reason, future COD orders may be restricted.